One of Cake Tinz n Thingz’s goals is to provide the very best quality products. If you change your mind regarding any item purchased we are more than happy to exchange or refund within 7 days of receipt of the goods. The goods must be returned in perfect, unused and unopened condition, receipt of purchase with any postage charges are the responsibility of the customer.
**Please note: we do not accept returns on seasonal or clearance items unless faulty or incorrect. Additionally, no food items will be accepted for return, due to Health Regulations.
If you receive an incorrect item, the item is damaged or the item not as described please contact us immediately to arrange a replacement or return. Any postage costs associated from an error will be covered by Cake Tinz n Thingz.
Cake Tinz n Thingz will not be held responsible for items such as cake mixes, cooking chocolates and melts etc if they are received in good order but fail to satisfy your expectations for flavour or ease of use. If unsure of the correct use of these products we suggest that you seek advice or investigate fully their correct use before purchasing these items.
Many of our goods are of a very delicate nature and therefore are packed very carefully, by hand, and the vast majority arrive in perfect condition. We guarantee that all of our products leave our warehouse in perfect condition. We do recommend postage insurance to cover for any damage or breakage as we do not replace broken items. If you do receive a damaged item please contact us immediately and we will review each case on an individual basis.
Please note that we will not be in a position to address your problem where you have been careless or unreasonable in your demands.
Note: Cake Tinz n Thingz is not required to provide you with a refund if you have simply changed your mind or you find a similar or the same item to be cheaper elsewhere.
To organise a return, refund or replacement please contact us and provide your invoice number.
Phone: 08 9345 1869
Unit 2, 6 Corbusier Place, Balcatta, Perth, WA, 6021
In the event at our discretion we do refund you (as opposed to replace goods) for orders placed online or over the telephone – we will credit back the original credit card on which the order was purchased. Alternatively, we will issue you with a credit voucher.
Unfortunately we are unable to provide refunds on gift vouchers once they have been purchased online or in the store.
Courses and Workshops
All classes booked online require full payment to secure your booking.
All classes are held in the Cake Tinz Studio in Balcatta.
Cancellations above 14 days will be given a store credit or transferred to another class. If you are cancelling a class under 14 days, we will make your position available and attempt to fill your spot, only if successful you will be given a store credit.
We cannot accept responsibility for students change in personal circumstances or sickness. If for any reason the class is cancelled on behalf of Cake Tinz n Thingz, full refunds will be given if unable to attend a later date.
In the event of minimal bookings, the decision to cancel a class is left up until 48 hours prior to the class to maximise chances of running. You will be contacted via text message or phone call 24 hours prior to your class for confirmation, cancellation or changes.
International or Interstate guest Workshops are strictly NON REFUNDABLE. But we do allow to you sell or transfer this class to another person.